Refund policy

Beth and the LPM team are thankful for you and the privilege to serve you!

We understand some purchases may encounter situations for a return. To help us serve you well the return information and details are shown below.

• LPM has a 30-day return option to support you with your purchases.
• Returned items must be in the same condition as received, unused and in the original packaging, with the exception of an item received damaged.
• The receipt / proof of purchase is needed.
• Refunds will be applied to the original method of payment (minus shipping charges). If your item has not been mailed, we will reimburse you for the shipping charges. 
• All purchases of sale items and/or download items are final sales, with the exception of damaged item.

RETURNS:

• Download and complete the Return Request form. (includes damage items.)
• Email the completed form to: resources@lproof.org.
  
  

Starting a return is an important step.  Please know, we are unable to process items returned without this step.

 EXCHANGES:

The exchange process is in place should you receive a damaged item.

• Download and complete the Return Request form, mark the Damaged box.
• Email the completed form to: resources@lproof.org.

 

Looking to exchange purchase for a different item?

• Return the purchased item, as stated above.
• Make a separate purchase for the new item.

 

REMINDER:

• Please inspect your order upon receipt.
• Contact us immediately if an item is defective, damaged or if you received the wrong item.